FAQ

Is it necessary to re-elect an ORDER?

Your order is shipped in 2 to 3 days. Our average delivery times are then 7 to 21 working days worldwide. In any case, if you do not receive your article within 60 days then we pay you back in full and you can keep the object when you receive it.

 

Where do we deliver and what are the delivery charges?

Depending on the seller, the seller may choose to deliver in the world or only in certain countries or only in his country.

 

Where are you from?

Les Nouveaux Créateurs is a French company that highlights the products of craftsmen creators from France.

 

Who delivers my article?

Your items are delivered through your local post service.

 

What are the delivery schedules?

The items are delivered according to the terms of your local post office.

 

What happens if no one's home?

Don't worry, our items will be left in your post office box if they are small enough. If you don't, your package will be left at your post office where you can remove it.

 

I was wrong about the address, what do I do?

Don't worry, if the seller has not yet sent your order, contact the immediately and it will update your information. If not, and in accordance with our general terms of sales, once an order has been sent, no further changes can be made.

 

Is your website secure?

This site is 100% secure. Here's why: First, the site you visit is on a HTTPS server (the little green padlock that is on the left side of the URL on this page is there to remind you). Most sites only secure their "panier" and everything that touches on order settlement. On this site, ALL PAGES are secure and cannot be hacked or cannot be the target of malware. Finally, regarding the settlement, we use Stripe and Paypal which are the references in the security of transactions on the Internet.

 

What are the modes of payments?

Currently, you can pay by Bank Card or via Paypal on our website. We do not accept bank cheques, transfers or payment at the receipt.

 

How does it go if I'm not satisfied with my product?

If, for any reason, the product is not suitable for your expectations, you can return it within 14 days of receipt, the seller will pay you the full price of the item as soon as it arrives at home. However, all returned products must be in perfect condition and return fees must be paid by your care, if the return is not taken into account by the seller. Evidence of postage should then be sent to the seller by email as proof of delivery.

 

Any more questions?

If you have any further questions, you can contact us by email at contact@newcreators.com . Your satisfaction is 100% guarantee!